Store Policies

Order Fulfillment and Delivery

All web store orders are delivered on Tuesday afternoon/evening. After placing an order you will receive an email on Monday morning with a two hour delivery window. While we do not guarantee delivery times, we almost never miss the windows.

We use a no-contact porch drop delivery system. You will receive a text message when your order has been delivered.

You will receive an email notification when your driver leaves our kitchen, and another when your order has been delivered. We’ll also knock on your door or ring your doorbell when we drop off your food (like UPS or Fedex does). 

 

We are not responsible for unfulfilled orders if:

  • The delivery address provided is incorrect.
  • The contact phone number provided is incorrect.
  • A delivery is not properly received by the customer (i.e. you leave your order on the porch for too long).

If you do not have a porch or live in an apartment building or gated community, please provide a note with your order. We ask that you be by your phone and ready to receive the order given the general delivery window that you receive on the morning of your delivery. We reserve the right to move to the next delivery if we are unable to get in touch with you after 10 minutes of waiting.

If we are unable to fulfill an order on the scheduled delivery day due to customer error, we will do our best to come back the next day, but reserve the right to withhold goods and payment.

If you aren't sure whether you will be home when we deliver please add a cooler bag. Leaving a cooler out is an option, and we will do our best to make sure our drivers find it. Adding a cooler bag in our web store is the only way to guarantee your order gets left on your door steps with ice packs!

Pickup Orders

We offer order pickup at our kitchen in Durham from 2:30pm-4pm on Tuesday. Our kitchen is a 2818 Chapel Hill Rd, Durham NC 27707.

Substitutions and Dietary Restrictions.

We do our best to accommodate all dietary restrictions! Please email hello@redstartfoods.com if you have questions about ingredient substitutions on your order. While we try our best, we do not guarantee that dietary accommodations can be made on all items.

Refunds

A customer may request a refund if:

  • An item is missing from a delivery.
  • An order has been placed mistakenly, and the refund is requested prior to our order cutoff.

All sales are final. Refunds are issued at Redstart Foods’ discretion and we reserve the right to not grant a refund in any case in which an order has been placed.

Delivery Zone

We deliver to the following zip codes in Durham, Hillsborough, Chapel Hill, and Carborro.

  • 27278
  • 27712
  • 27701
  • 27703
  • 27704
  • 27705
  • 27707
  • 27709
  • 27510
  • 27514
  • 27516
  • 27517
  • 27707
  • 27713