Order Fulfillment and Delivery
All web store orders are delivered on Tuesday afternoon/evening. After placing an order you will receive an email on Monday morning with a two hour delivery window. While we do not guarantee delivery times, we almost never miss the windows.
We use a no-contact porch drop delivery system. You will receive a text message when your order has been delivered.
You will receive an email notification when your driver leaves our kitchen, and another when your order has been delivered.
We are not responsible for unfulfilled orders if:
- The delivery address provided is incorrect.
- The contact phone number provided is incorrect.
- A delivery is not properly received by the customer (i.e. you leave your order on the porch for too long).
If you do not have a porch or live in an apartment building or gated community, please provide a note with your order. We ask that you be by your phone and ready to receive the order given the general delivery window that you receive on the morning of your delivery. We reserve the right to move to the next delivery if we are unable to get in touch with you after 10 minutes of waiting.
If we are unable to fulfill an order on the scheduled delivery day due to customer error, we will do our best to come back the next day, but reserve the right to withhold goods and payment.
All orders are delivered in insulated boxes with ice packs. Repeat customers can leave ice packs and box liners out the next time they order for our drivers to pick up.
We offer order pickup at our kitchen in Durham from 2pm-5pm on Tuesday. Our kitchen is a 2827 N. Roxboro Street, Durham, NC 27707.
Substitutions and Dietary Restrictions.
While we read every note included with an order (and pay particular attention to notes with allergy information) we do not offer any substitutions. If you have a question about a particular item, please send us an email to firstname.lastname@example.org
A customer may request a refund if:
- An item is missing from a delivery.
- An order has been placed mistakenly, and the refund is requested prior to our order cutoff.
All sales are final. Refunds are issued at Redstart Foods’ discretion and we reserve the right to not grant a refund in any case in which an order has been placed.
Inclement Weather and Emergency Policy
We are a small team, and things may come up! They almost never do (we've only pushed a delivery back once), but this clause in our policies is included to let you know that we reserve the right to not fulfill orders on Tuesday in the event of an emergency or inclement weather. We will work hard to fulfill your orders quickly, but they will likely not arrive on their scheduled delivery day.
We will keep you informed throughout the process!
We deliver to the following zip codes in Raleigh, Durham, Hillsborough, Chapel Hill, and Carborro.